Refund & Return Policy
We are confident you’ll love your zavitaglobal.com purchase, but if you’re not completely satisfied, please reach out to us via our contact page or respond to our shipping update emails, and we’ll resolve the issue.
Reasons for Return
- Product Quality Issues or Shipping Damage: We offer free returns and exchanges for any product defects or damages incurred during shipping.
- Customer Dislike: If you simply don’t like the product, you will be responsible for the return shipping costs.
Return and Exchange Policy
We offer a 30-day return and exchange policy, starting from the day you receive your order. To be eligible for a return, the item must be unused, with tags, in its original packaging, and accompanied by a receipt or proof of purchase.
Initiating a Return
To begin a return, contact us at info@zavitaglobal.com.For a complete return address, our support team is ready to assist you. Returns sent without prior approval will not be accepted.
Upon approval, we’ll provide you with a return shipping address and instructions. Please note that shipping costs are non-refundable if we have met our delivery obligations. Refunds are only available if the package has not been shipped.
Eligible for Partial/Full Refund & Replacement
- Items not in their original condition, damaged, or missing parts not due to our error.
- Items that do not match the description.
- Items returned without delivery.
- Items not delivered within 90 days.
Non-Refundable Items
- Items that do not meet the 30-day return policy.
- Purchases over $5,000.
- Custom-made products.
- Misunderstandings of non-discounted items despite clear listing.
For items not eligible for return, you will be responsible for return shipping costs. Shipping charges are non-refundable, and we will deduct up to 70% of the cost plus service fees from your refund.
We do not accept unregistered packages.
Order Cancellation
Orders can be canceled within 2 hours of confirmation. After this period, cancellations are not possible unless the order has not yet been shipped. Please contact us if you haven’t received a shipment confirmation.
Refund Process
If approved, your refund will be processed and applied to your credit card or original payment method within 7-14 business days, depending on your bank’s processing speed. For accurate information, contact your bank or credit card issuer.
Late or Missing Refunds
If you haven’t received your refund, check your bank account and contact your credit card company or bank, as processing times may vary. If you still haven’t received your refund, please contact us through our contact page.
